Privacy Policy

Data we collect

Account and contact details (name, email, delivery and billing address, phone number).

Order, payment and prescription-eligibility information needed to fulfil and dispense your orders lawfully.

Technical and usage data (device, browser, IP address, pages viewed) collected via cookies and similar technologies.

Communications you send us and any health information you choose to share with our pharmacy team.

How we use your data

To process orders, take payment, arrange delivery and provide pharmacist checks where required.

To operate your account, provide customer support and send service messages.

To personalise your experience and, with your consent, send marketing you can opt out of at any time.

To meet our legal, regulatory and pharmacy obligations and to detect and prevent fraud.

Legal bases

We rely on: performance of our contract with you; your consent (e.g. marketing, non-essential cookies); our legitimate interests (e.g. securing our services); and compliance with legal obligations (e.g. medicines and accounting law).

Sharing your data

We share data with payment providers, delivery partners, and IT and analytics suppliers acting on our instructions, and with regulators or authorities where the law requires. We do not sell your personal data.

International transfers

Where data is transferred outside your region, we use appropriate safeguards such as standard contractual clauses and adequacy decisions.

Retention & security

We keep personal data only as long as necessary for the purposes above and to meet legal requirements (for example, records relating to dispensed medicines). We use encryption, access controls and other measures to protect your data.

Your rights

Subject to local law you may access, correct, delete, restrict or object to processing, withdraw consent, and request portability of your data. To exercise these rights, or to complain, contact us using the details below; you may also contact your local data protection authority.