Terms of Service

Orders

When you place an order you make an offer to buy. A contract forms once we send order confirmation. We roast to order, so most orders ship within one working day.

We may decline or cancel an order where a product is unavailable, a price is clearly wrong, or we suspect fraud. If we cancel a paid order, we refund you in full.

Pricing and payment

Prices are shown in your selected region currency and include applicable taxes unless stated otherwise. Delivery is calculated at checkout.

Payment is taken at the time of order through our secure payment providers.

Subscriptions

Subscriptions renew automatically at the interval you choose until you skip, pause or cancel. You can manage your subscription any time from your account.

You can cancel before the next roast date at no charge. We will always email before a renewal ships.

Delivery

We ship across the UK, Europe and the Gulf. Estimated delivery times are shown at checkout and in our Shipping policy. Risk passes to you on delivery.

Cancellation and returns

Because coffee is a perishable food product, your right to change your mind is limited once a bag is opened. If anything arrives damaged or not as described, we will put it right. See our Returns policy for detail.

Liability

We do not exclude liability where the law does not allow it. Otherwise, our liability for any order is limited to the value of that order. Nothing in these terms affects your statutory rights.

Contact and changes

We may update these terms from time to time. The version on this page applies to your order at the time you place it. Questions? Email [email protected].