★ 4.9/5 from 12,000+ UK coffee lovers
Returns and refunds
If it is not right, we will fix it
Start a return in minutes with our assistant. Because coffee is a food product, a couple of clear photos are usually all we need to approve a refund or replacement, no shipping the bag back.
Sign in and pick your order
Returns run through your account so we can match the claim to the order.
Tell us what went wrong
Choose the item and reason, then add clear photos of the issue and the label.
Get an instant decision
Our assistant assesses the claim and, where the evidence is clear, approves it on the spot.
Sign in to start a return
For your security and to protect against fraud, returns are handled through your account so we can match the claim to your order.
Sign in to continueOur returns policy
30-day freshness promise
If your coffee is stale, damaged or not as described, tell us within 30 days of delivery and we will make it right.
No need to ship it back
For food-safety reasons we do not ask you to return opened coffee. A photo is all we need for most claims.
Refund or replacement
Approved claims are refunded to your original payment method or replaced, whichever you prefer.
Equipment returns
Unused equipment can be returned within 30 days in its original packaging for a full refund.
Returns and refund questions
Answers on our freshness promise, refunds, replacements and timescales.
If something isn't right, contact us within 30 days for a replacement or refund under our happiness guarantee.
Was this helpful?Every bag is roasted to order and shipped within 24 hours of roasting, so it reaches you at peak freshness.
Was this helpful?Tell us how you brew and we'll grind to match - whole bean, espresso, filter or cafetière. Whole bean stays freshest.
Was this helpful?UK orders placed before 5pm ship the same day and typically arrive next day. Free over £30.
Was this helpful?
Specialty coffee, roasted fresh to your door
From bright single-origin Ethiopian lots to rich, chocolatey espresso blends, every Due Coffee coffee is roasted to order in small batches and shipped within 24 hours across the UK, Europe and the Gulf. Choose your roast, grind and brew method, or start a flexible subscription and save 15% - sustainably sourced, ethically traded, and always fresh.